Privacy Policy
Effective Date: November 2025 | Last Updated: November 2025
Our Promise
Your privacy matters. We collect only what we need, protect what we collect, and never sell your data. This policy explains what information we collect and how we use it.
Who We Are
OurRoots.Africa is operated by 3Men Pty Ltd (trading as Afrofeast), ABN 83678873839.
Address: 81–83 Campbell Street, Surry Hills, NSW 2010, Australia
Email: hello@afrofeast.travel
Phone: +61 433 960 900
Information We Collect
Account Information
- Name and email address
- Password (encrypted)
- Payment information (processed securely by Stripe)
Heritage Information (Optional)
- DNA test results (if you choose to share)
- Family history information
- Heritage goals and interests
- Survey responses
Usage Information
- Pages you visit on our platform
- Features you use
- Time spent on the platform
- Device and browser information
How We Use Your Information
- Provide the service: Create your account, process payments, deliver content
- Personalize your experience: Recommend relevant content based on your heritage interests
- Improve the platform: Understand how people use OurRoots to build better features
- Communicate with you: Send updates, respond to questions, provide support
- Ensure security: Protect your account and prevent fraud
What We DON'T Do
- ❌ We never sell your personal information
- ❌ We never share your DNA results with third parties
- ❌ We never send spam or sell your email to marketers
- ❌ We never use your heritage information for advertising
Who We Share Information With
We share limited information only when necessary:
- Payment processors: Stripe processes payments securely (we never see your full credit card details)
- Service providers: Hosting, email, analytics tools that help us run the platform
- Legal requirements: If required by law or to protect our rights
All service providers are contractually required to protect your data and use it only for specified purposes.
Survey Data
Survey responses are confidential and used only to improve OurRoots.Africa. We may share anonymized, aggregated survey data (e.g., "85% of members want language courses"), but never individual responses linked to your identity.
Data Security
We use industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no system is 100% secure. We do our best to protect your data, but we cannot guarantee absolute security.
Your Rights
- Access: Request a copy of your personal data
- Correction: Update incorrect or incomplete information
- Deletion: Request account deletion (forfeits lifetime access for founding members)
- Opt-out: Unsubscribe from marketing emails (you'll still receive essential account emails)
- Data portability: Request your data in a portable format
To exercise these rights, email us at hello@afrofeast.travel.
Cookies
We use cookies to keep you logged in, remember your preferences, and understand how you use the platform. You can disable cookies in your browser, but some features may not work properly.
Children's Privacy
OurRoots.Africa is for adults (18+). We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes via email. Continued use of the platform after changes means you accept the updated policy.
Contact Us
Questions about privacy? Contact us:
Email: hello@afrofeast.travel
Phone: +61 433 960 900
Address: 81–83 Campbell Street, Surry Hills, NSW 2010, Australia
© 2025 3Men Pty Ltd (trading as Afrofeast). All rights reserved.